"Compared to email or the other systems we tried, Groove has really helped us keep our business operations running smoothly.Josh Pather is a 2-Time 2 Comma Award Winner through Click Funnels, CEO of four companies, Board Member Photo Booth Dallas, Tai Lopez’s Knowledge Society Educator, Dan Pena QLA Graduate, and SEO master. “They’ve used other platforms in the past, and they all said those were a lot more complicated.” “I’ve also gotten a lot of good feedback from our staff about it,” Josh said. Josh’s team was also pleased with the return to Groove. “Now that we’re back on Groove, I can see how it really helps us save a lot of time.” “We needed to keep it simple,” Josh told us. “That’s when I just said: ‘We need to go back to Groove’.” Going Back to Groove for Customer Support “Customers were upset, and we started to lose business from it,” Josh said. It would be really difficult to set up a Knowledge Base and really difficult to track the flow of a conversation.” “They had all these complicated setups and options. “None of them were as simple as they should have been,” Josh said. Unfortunately, none of the other solutions worked as well as Groove. “We had a number of users back then, so it would have been a nice savings if we could find something else that worked.” Josh tried a few other support solutions-trying to see if there was something else that would meet the needs of his company. Josh hoped he could find another option that would meet his needs-but cost less overall. Groove was one of the subscriptions they decided to eliminate as a way to manage costs. “Then we went through each one to see if we really needed it.” “We looked at the credit card statement and highlighted all the subscriptions on there,” Josh said. One of the first things they looked at were the subscriptions Photo Booth International was paying for. Josh Pather Photo Booth International Leaving Groove to Manage CostsĪt one point, Josh hired a consultant to help increase results and profitability across the company. When we hired someone new, we barely spent any time training them on Groove. That simple setup was what kept us with it for a long time.
It was fast, and it was really easy to use. “We went looking for something to replace Gmail, and then we found Groove. Josh researched support platforms for something better than Gmail-and eventually decided to try Groove. We also needed to be more organized, because a lot of people had the same questions-and we were answering those over and over again just through email.” Starting with Groove Josh explained, “We realized we needed a way to track these conversations, because sometimes we weren’t getting back to people the way I wanted us to. It's a common problem for many e-commerce businesses.
“They’re from other cities and locations, and they can’t come by to ask us questions.” “Our clients are all remote,” Josh told us. In the early days, Josh and his team were using email to answer questions from customers. In Josh’s words, it “didn’t go well.” Email Wasn’t Enough But on the advice of a consultant, they left Groove to experiment with other customer support solutions-including Zendesk and Freshdesk. Josh and his team were Groove users for three years.
JOSH PATHER FULL
You can read a full feature story about Josh and his business over on our blog. The niche business is owned and run by Josh Pather, a former wedding DJ and photo booth rental operator himself.
The company sells products online through a Shopify website-then ships its orders to small business owners across the country who own and operate photo booth rental businesses.
JOSH PATHER PORTABLE
Photo Booth International is an E-commerce business that builds and manufactures portable photo booths-the kind you might see at a wedding or in a corporate booth at a conference.
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